Escendo Services: Turning Technology Into Solutions

At Escendo, our principals have been delivering sophisticated and successful solutions for over twenty years. We know that providing assistance and training to our customers and partners is crucial for creating successful and sustainable applications. With that in mind, Escendo offers several types of services for our customers:

Professional Services:

With extensive experience building some of the world's largest and most advanced OLAP environments, our professional services team is an ideal partner for driving the best implementation at the lowest possible cost. We are happy to engage at any level, from architecture reviews and Project Management, through to turn-key implementations. With our deep skill sets and proven best practices, we're ready to help you get the most out of Oracle and Escendo Analytics.

Training:

Our goal is to see every customer self-sufficient in all of their OLAP needs, from technical design and management through to user access. Escendo provides a comprehensive set of training materials - printed, online, and classroom-based - to allow for thorough knowledge transfer. Whether we provide the training directly or through a train-the-trainer model, our goal is to provide our customers with all of the information they need to be successful and self-sufficient Analytics users.

Partners:

In addition to the services that are provided directly from Escendo, customers may choose one of our Implementation partners to deliver Escendo-based services and training. Many times, having a relationship with a certified Escendo partner in your vicinity is preferred, and Escendo is delighted to make those introductions. If you're interested in learning more about Certified Partners in your area, please either send us a note on our Contact page, or send an email to .

Retained Consulting Services:

Managing the ongoing maintenance and support activities of both new and legacy business analytics environments has always been a challenge. Ever tightening budget constraints make this nearly impossible. When your business intelligence is business critical, you need an experience and resourcefullness. Escpecially when complex analytics requires a thorough understanding of the business and effective communications. Many times the lowest cost option can be ruly disastrous when business users cannot be effectively supported. Downtime, difficulty in coordinanting and communications issues resulting from inexperienced staff can be a dangerous combination. To help meet these needs Escendo offers Retained Consulting Services where you can make effective use of our extensive experience both as technical as well as functional consultants. Plus, in the event of changes in the business environment, such as acquisitions or reorganizations, as well as technical issues the usage can be adjusted to acommodate even larger practices. Flexibility, reliability, experience.

Managed Services:

For many organizations, the opportunity to either manage their Analyticts environment offsite or even to access it as a service provides a great way to reduce the capital costs and ongoing maintenance associated with traditional in-house Business Intelligence implementations. With a highly experienced team of services professionals and a premier, secure SAS 70 Type II data center, Escendo can provide a range of short- and long-term delivery options including:

• Software-As-A-Service for Escendo Analytics and the Oracle database
• Complete hosting services
• Offsite disaster recovery (DR) and backup
• Development, test, and QA facilities
• Rapid prototyping environments