Escendo Support: Ready, Responsive, and Reliable Support services for any question, at any time..

Customer Satisfaction is our #1 metric.

At Escendo, we measure the success of our business on the success of yours - our customers' ability to achieve new levels of analytical insight in an environment that is both extremely powerful as well as easy to implement and manage.

Escendo follows a rigorous and responsive support policy (based on the controls defined in ISO 9001) that treats all support requests as important, and directs support activities and feedback throughout the organization, including development, product management, and our field personnel.

Escendo provides a variety of Support tools, including:

Live Phone Support

Escendo staffs a team of engineers for rapidly responding to Support issues over the phone. All customers are given a dedicated Support number to call, and a Customer Support Number (CSN) to use when logging a Support request. These requests are triaged by Escendo Support and then routed to the most appropriate Support engineer.

24/7 Online Support at MyEscendo.com

All support levels have access to our online community, support.Escendo.com There, customers can log new Support requests and check on existing requests. It also gives you access to our knowledgecenter, blogs, Wiki, How-To guides, and more. Access to MyEscendo is open to all customers with valid support contracts.

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