Independent, Verified and Dependable Data on your Call Centers
The Truth at Last!
Live, Call Center Performance Measurement
Emailed Alerts on Hold Times, Call Times, Abandons
Measure Call Times, Abandons, Multiple Handles, Refunds, Chargebacks, CLV and More!
Plus Audited Fulfillment Center Performance with Alerts!
Audit Shipping Times, Delivery Exceptions, Bounces and more!

LIFT

Use A/B testing to lift Customer Lifetime Value

What it is
How it works
Results
Set up a Risk-Free Test

LivAudit

Live, Real-Time Audit of Live Customer Service Performance

Features and Benefits
What it is
How it works
Results

PING

Traffic Quality and Compliance-based Automated Confirmation

What it is
How it works
Results
Set up a Risk-Free Test

Comprehensive Call Center Monitoring

Key Benefits

Real Time Alerts

Get Real Time Email and Text Alerts on High Hold Times, Talk Times, Abandon Rates and Multiple Calls.

Data Matters

Get Real Time UI-based Data and Reporting on Critical Call Center Metrics, including CLV, Delineated by Call Centers, Campaigns, Affiliates and Brands.

Hand Holders

Our dedicated Customer Success Managers never let you slip through our fingers in insuring you get great call center and fulfillment monitoring, reporting, alerts and optimization. Relax, we got this.

Real Time Monitoring

Relax. We’ll monitor critical metrics and warn you when something about call center performance or metrics doesn’t look right.

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